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Elite Travel & Associates

ABOUT ELITE TRAVEL & ASSOCIATES

OUR HISTORY AND PHILOSOPHY

Elite Travel & Associates was founded by Susan Reinkens an industry professional and travel enthusiast.   She began her career in 2000 right here in the Tri Cities.   Elite Travel & Associates believes that customer service is the key to success for any service driven business and that it is especially true in the travel industry.

Elite Travel & Associates also believes that the more your agent has experienced, the better they are at helping you to make the decisions for the vacation experience YOU want to have.  Agents are encouraged to travel to different destinations for themselves as often as possible.  In addition, participating in continuing education programs through tour companies and cruise line seminars and training is encouraged. 

Elite Travel & Associates would like you to think of them like a financial adviser or lawyer, with whom you have a long-term relationship. That person understands what you like and your preferences.  Good travel advisers create value through their understanding what's important to you and being able to provide options you hadn't thought of.

The travel agents of Elite Travel & Associates take pride in our excellent customer service. We want to help our travel clients fulfilling all their needs big or small, easy or complicated. We take care of everything from beginning to end from answering all your questions to making sure you have the proper travel documentation. 

WE DO IT ALL FOR YOU!

BENEFITS OF USING A TRAVEL AGENT

Save Money! - Strong working relationships with travel suppliers and the latest in computer reservations technology enable travel agents to access the most up-to-date information on how to get you the best value.

Traveler Advocates - Your best interests are the priority. Elite Travel has a long-standing record of fighting for consumer rights.

Convenience - Elite Travel offer one-stop shopping for all travel arrangements.

Service - Travel agents are knowledgeable and active in the industry. We provide education, training and resource materials to our agents to equip them with the tools to offer the highest quality of service.

Agents Will Go the Extra Mile - Agents work for you and will do everything they can to meet your travel needs. Some agents literally go that extra mile to help their clients.

Elite Travel & Associates is a member of ASTA

 

 

HOURS & LOCATION

Phone: (509) 222-1222

Monday-Friday
9am-6pm
Saturdays By Appointment

7903 W. Grandridge Blvd., Suite S
Kennewick, WA 99336

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OUR TRAVEL CONSULTANTS

Susan Reinkens Elite Travel Associates

   

SUSAN REINKENS

Owner & Travel Consultant
Susan@EliteTravelAssociates.com

Susan Reinkens, owner of Elite Travel & Associates became a travel agent late in her career. After working in the grocery industry for several years she decided to take her life in a new direction and the travel industry seemed to be the way. With time off work she attended CBC's travel school, learning all about the industry. Before graduating, she was hired at a local agency where she quickly became manager. After nine years she decided to work from home as an independent agent. Four years and many dedicated clients later it was time for Susan to open her own agency, Elite Travel & Associates.

LIZ REINKENS

Travel Consultant &
Marketing Director
Liz@EliteTravelAssociates.com

Liz Reinkens graduated from Central Washington University with a degree in Marketing. After college she worked as the Marketing Director for a travel agency for seven years.

Now she helps client plan their perfect vacations and handles the marketing for the business.

JENNIFER HUBBARD

Travel Consultant Trainee

Jennifer just returned to the Tri-Cities after years living all over the United States with her retired Marine husband. She has explored Hawaii, the Caribbean and the east coast. Now she is learning the travel industry while assisting the agents with bookings.

JESSICA WRIGHT

Travel Agent Assistant

Jess is the assistant to Susan Reinkens. Her travel experience includes Haiti for missionary work plus Las Vegas. She is excited to start exploring the world and learn the travel industry.

       

 

 

 

 

RAVE REVIEWS

DONNA TURNER

Susan, You are the greatest travel agent ever! The Holiday Inn Express in Ft. Lauderdale was so convenient, the breakfasts were delicious, and the staff was world class. We went out with an Airboat USA captain on Thursday; had paid for 2 1/2 hours but got close to 3 1/2. Had lunch with a 10' alligator. How great is that! Thank you so much for the beautiful flower arrangement. It is spectacular! You are such a thoughtful person. This is definitely going to be a wonderful cruise, thanks to you.

BILL & DONNA TURNER

Dear Susan,

Thank you for sharing such an exciting week in Belize with us... Thank you for your leadership that morning - seeing we were all safe and finding new lodging so quickly would more than qualify for Travel Agent of the Year status... We would not hesitate to travel with you again and want you to know we think you did a great job all week.

STEVE ANDERSON

Aloha Kasey!

Back from the trip; a good “exhausted”.

You did a superb job of arranging this trip for me.  The hotel choice was in fact, perfect.  After I arrived and had a chance to re-acclimate myself, I was very happy you picked the Trump.  I’d definitely go back there just for the location itself.  The staff/hotel was exceptional.

 The entire  family had a fantastic vacation and undoubtedly the kids have a great lifetime memory of their first trip to Hawaii.  Everybody was so pleased.  Your talent in putting this trip together definitely can be summed up in one word:  PERFECT.

Great, great job Kasey!  Thanks for all your hard work putting it all together.    Thanks again!

Mahalo!

Steve

 

MAGGI NIELSEN

Susan,
I thought you might like some feedback about our recent trip. Larry and I loved Australia and could have spent another week there (We have never said that about any other trip we've taken. We always enjoyed our trips but were glad to be home. This one is a notable exception.) The itinerary that you prepared was great; everything was in order. We never worried because of delays or mix-ups.  You made our trip fun without any drama or anxiety. Thank you very much.

LINDA MORTENSEN

I just wanted to thank you for our wonderful trip to Ireland. Thanks to you it was very easy for us. This was our first trip abroad and it was amazing.Keep in touch for another trip.Janet said something about wanting to get together soon for a dinner for the group.We would be interested if that happens.Hope you had a great Time in Iceland.

BRIAN ESPARANZA

Thanks so much for all of your work on the vacation. We had a total blast and are looking forward to inquiring about other trips you may be offering in the future. We really couldn't’t have asked for a better honeymoon…glad we waited for something special and the group atmosphere was great. Based on this trip, we are definitely going to invest in a waterproof camera!

LINDA AND BOB DELANNOY
Susan, Thank you so very much for making our trip to Belize fabulous! Your attention to detail took all of the worry and stress out of our vacation. From the moment we stepped on the bus we knew we were going to have a great time and you made sure we did. My husband and I have always avoided structured tour groups fearing we would have very little control over our vacation. You showed us that traveling with you is just the opposite. You took care of the details allowing us to enjoy every minute and make all of the decisions on how we wanted to spend our time. We look forward to our next adventure with you.
CHERI AND TYLER COLEAN

Passing on the stress of planning my honeymoon to Kasey was exactly what I needed. I can't imagine planning a honeymoon or any vacation without her help. There were so many things I wanted to do on our vacation; I had trouble narrowing things down and figuring out what would be the best for our budget. It was difficult to do while working full time and trying to plan our wedding. That's when I asked Kasey for help. She made everything so simple and stress free. All I had to do was let her know what I wanted or was unsure about and my price range. She did the rest. Within a short time she had 3 different options for us to choose from that fit our descriptions perfectly. It was so much easier choosing between 3 packages than searching through about 50 travel websites.

Once we chose our vacation package, we were able to separate our payments into a plan that worked for us. The best part is, that once we were on our vacation we had all the information we needed to help things run smoothly. Kasey included in our itinerary each step of the way from the airport to the hotel and from our hotel to the destinations along our vacation. She included maps and also extra ideas to make our honeymoon special. The vacation was so stress free because of her! Kasey was very professional, timely and knows exactly what it takes to make a vacation as fun and relaxing as it's indented to be. I know that without a doubt I can trust Kasey for all of our future travel plans!

 

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Phone: (509) 222-1222
7903 W. Grandridge Blvd., Suite R
Kennewick, WA 99336

 

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